General Terms and Conditions of Sale and Shipping
How to buy at Alma Portuguesa-Cabazes Gourmet
Send your order by e-mail to almaportuguesacabazes@gmail.com with the products/services you wish to purchase, identified properly with a full description.
This order must include:
Full name
Mobile phone contact / E-mail
VAT number
Billing location (Name, full address)
Place of delivery (Name and full address / mobile phone number) when different from above
Payment method desired, as indicated below
Upon receipt of your order, we will validate it by the same channel with the delivery date provided by the shipping company, confirming the availability of the products ordered (at least 2 working days, depending on the order) and the shipping costs (for orders weighing more than 5kg, to mainland Portugal or the Madeira and Azores islands or other European Union countries).
The order will only be confirmed for dispatch once the agreed amount has been paid (by e-mail), within 48 hours of the date of validation.
We have special conditions for companies, depending on the order placed.
Payment methods
At the moment, the payment methods available are:
-Paypal
-Bank transfer to NIB PT50 0045 1372 4041 7630 69588 BIC/SWIFT CCCMPTPL (Francisco Pinto de Oliveira Valente, owner of Alma Portuguesa- Cabazes Gourmet).
Shipping costs
Shipping costs are the customer's responsibility:
- via the carrier contracted by us (for mainland Portugal only), the minimum cost is €8.49;
- or via another method expressly requested by the customer in the order;
Costs vary based on weight, the carrier's actual rate schedule, the destination country (European Union countries), and the islands (Madeira and the Azores).
Once the order has been shipped, the customer will receive a delivery confirmation email and the waybill number.
Home delivery is free within the city of Porto, Portugal, for orders totaling €100.00 or more.
Order cancellation
The customer can only cancel their order if it has not yet been paid for and is not yet being processed.
Returns
All dispatched products must be checked upon delivery.
If the packaging is damaged (in such a way that it has affected the products inside), it should not be accepted and should be returned to the shipping company immediately, stating the reason and informing us.
When products are personalised, returns, except in the previous case, will only be accepted if there is a defect in the product, clearly attributable to Alma Portuguesa- Cabazes Gourmet.
In any event, the product will only be accepted as a return if it is properly justified with a detailed description and photographic support). The return must occur within a maximum of 5 working days of receipt at the Customer's premises. The return of the product must be intact, sealed and fully complete.
We believe in the good sense between Alma Portuguesa-Cabazes Gourmet and its Customers to solve any issues of this nature.
Suggestions and complaints
The opinion of our customers is very important to us, as it allows us to continuously improve our services. Therefore, if for any reason you are not satisfied with our service, or if you have any questions or suggestions, please take a few minutes to report the situation by e-mail to almaportuguesacabazes@gmail.com, with detailed information identifying your order number and one of our team members will get back to you as soon as possible.
